Frequently Asked Questions
Where are Keedo clothes made?
All Keedo garments are designed and manufactured in South Africa. The Keedo head office is in Paarden Eiland, Cape Town, South Africa.
What is the work ethic of Keedo?
Keedo believe in a fair and honourable work ethic and pride themselves on the fact that they are a Proudly South African company. They engage in environmentally sustainable practices, provide healthy and safe working conditions within the local context, pay fair wages in the local context, provide equal employment opportunities for all people, particularly the most disadvantaged and offer employees opportunities for advancement.
Can I be sure that clothing labeled for my child's age will fit my child?
If your child is an average size and height for his or her age, the clothes should be loose-fitting enough to fit your child comfortably. Because Keedo clothes are made for ease of movement and comfort, there is plenty of breadth across the chest and width in the arm to accommodate the shape of your child.
Generally, Keedo clothing is elasticated at that the waist to accommodate a little round tummy or sit comfortably on the hips of a slimmer child. Keedo clothing is designed for potty training without too much fuss. If you want to be really sure of your buy, refer to our size chart which has average height and weight measurements for each age group.
I don't have time for hand washing. Which mum does?
Keedo clothes are washed in industrial washing machines before you receive them. Obviously keep your light coloured items in one wash and your darker items in another when washing your Keedo clothes, but Keedo is renowned for retaining its shape and colour. All clothing may be tumble dried.
If there is a frayed edge, will this continue to fray?
A garment with a frayed edge is a statement of fashion, and is part of the garment design. It is finished to look like this and then again washed in industrial washing machines. So no, this garment will not fray any further.
Does Keedo have a store where I can try out Keedo clothing first hand?
Yes, we at Keedouk.com have a lovely boutique in South Wales. You can visit us at:
16 Picton Arcade, Swansea SA13BE Mon to Sat 10am-5pm
We also supply independent stockists in the UK. Please refer to the "UK Stockists" section on this website.
How do I purchase online?
It's really simple. Just find the items you're looking for, indicate the size, colour and quantity, then click on "checkout" when you're ready to purchase what you've added, and follow the instructions.
How can I pay?
You can pay for your orders by credit or debit card. We accept all major credit & debit cards except American Express. Unfortunately we don't accept cash or cheques.
Is it safe to use my credit card?
Keedo by Comfaloo Ltd has gone to great lengths to ensure your card information is secure and stays that way. In short, you're probably safer using your card on our website than in a situation where others have access to your card or number. All payments are processes via Sage Pay and our site is regularly scanned by Security Metrics to ensure that our high security measures are maintained. You can see our security certificate at the bottom of the page.
When are your prices valid until?
Our prices are valid until 31st Jan 2011.
Is my personal information kept confidential?
Yes, your information is kept strictly confidential and is never disclosed to third parties. You will receive a periodic newsletter of Keedo's special offers and promotions. You may choose not to receive this with one simple click.
What is Keedo's delivery schedule?
Free UK Delivery – this is dispatched via Second Class Royal Mail. 3-5 working days.
Standard UK Delivery (£1.40) – For orders UNDER £10.00 - Dispatched via Second Class Royal Mail. 3 to 5 working days.
"Signed for First Class" (£3.00) - Usually First Class Royal Mail although sometimes we will use a courier service. 1-3 working days.
Standard Europe Delivery - £6.00
Standard Rest of the World Delivery (£12.00)
Collect your order in person from our Swansea shop. Just send us an e mail as soon as you've received your Order Confirmation.
If you require Express Delivery eg guaranteed Next Day, please telephone 01792 476871 before 15:00 Mon – Fri.
If you require Express Delivery, please telephone 01792 476871.
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
Can I deliver garments to friends / family locally?
This may be an option. All you need to do is send us an e mail directly after placing your order. We will wrap and include a personalized card if you wish. This service is free of course.
How do I make a return?
We hope you will love your purchases with us but sometimes you may need to return you order.
We can offer the following:
To return a product you have purchased at KeedoUK.com please complete the returns section of your invoice to:
Keedo
16 Picton Arcade
SWANSEA
SA1 3BE
PLEASE ENSURE THAT YOU USE A "SIGNED FOR" DELIVERY SERVICE AS WE ARE UNABLE TO REFUND/EXCHANGE FOR GOODS NOT RECEIVED.
Please note that returns may not be processed through any other independent stockist.
Can I return goods to your shop?
Yes, certainly you may return goods in person at our shop in Swansea.
Please note that returns may not be processed through any independent stockist.
Do you have a question you'd like answered? Contact us and we'll get back to you with the answer.
